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We’re on the hunt for an exceptional team player, to join our team as the bcu Manager of Retail Operations to lead all of our branches to success. You’ll thrive operating within a busy, dynamic environment & will possess the ability to motivate your team to ensure they are supported and empowered to perform at their best.  

Working closely with the General Manager, bcu & the broader business, the role of the Manager, Retail Operations is to undertake and oversee a number of back office functions in support of the frontline including, retail operational support, development of policy and procedure, implementation of Retail Strategy, project implementation and the Audit & Assurance function for the branch network in support of the organisational strategic objectives.

Who we are…

We’re bcu. We’re proudly based in NSW and QLD, and are part of the one of the largest customer-owned banking Groups in Australia. Driven by our long held belief in the value of mutuality, we strive to achieve success on behalf of our customers, our communities and each other with passion, energy and commitment.

bcu began in the banana growing area of New South Wales fifty years ago, and has grown in size with a footprint that now delivers contemporary banking services from the Sunshine coast in Queensland to Port Macquarie in NSW.

With regional offices in Coffs Harbour and Brisbane, we provide a genuine banking alternative to those who seek competitive and convenient retail and business banking services, convenient digital and mobile banking, outstanding customer experiences and a community spirit that lives in the regions where we operate. In fact, our very purpose is to enrich the lives of our customers and their communities.

bcu customers interact with our dedicated teams through our 22 branches, our local Contact Centre, modern digital banking channels and bcu’s mobile retail and business banking lenders who are active in the communities in which they work. 

We stand for empowering our people and customers and value innovation, agility and the ability to develop strong relationships.  Our workplace is collaborative and engaging where our people can learn, develop and thrive.

We’ve recently embarked on an exciting and significant digital transformation to build a bank of the future for our current and future customers.   And, we’re on the lookout for more talented people to join our team.

With significant employee benefits such as paid parental leave, purchase leave, employee education scheme and leadership and professional development, this role might be for you…..

Key responsibilities…

  • Promoting a culture which encourages team members to identify and raise risk and compliance issues or concerns.
  • Identification of trends and development of remedial action. Actively contributing to continuous improvement initiatives & supporting Project Implementations.
  • Collaborating with all departments and external suppliers to execute and drive retail projects. From working with Finance on budgets, the Product team on product development or Marketing for campaigns - you’ll know how to articulate what you need, as well as plan and work to make it happen.
  • Development, review, communication & implementation of new policy & procedures and process improvements for the retail distribution network.
  • Manage & develop the Audit & Assurance function for the branch network in support of the organisational strategic objectives.
  • Providing advice, support and coaching to Frontline staff to effectively implement action plans to improve Control Weaknesses/ Breaches/Risk Management.
  • Communicating to front line staff any major initiative or process changes and reminding them of tricks and tips on how to run their branches effectively
  • Prepare department’s budgets, action plans, and key performance indicators.
  • Being an advocate for change & effectively managing change and employee engagement.
  • Managing third party vendor relationships e.g. cash providers, AMEX, Travelex.

About you…

Our ideal candidate will have proven experience in a leadership role within the Finance, Retail or Compliance industry, and will have a passion for finding efficiencies in policy and procedure, promoting a risk culture, delivering an exceptional customer experience, and watching those around them succeed. You will have a good knowledge of change management processes and will be a change advocate for the many initiates and improvements that our business foresees.

In return you will look forward to coaching and development opportunities that can lead to a long-term career within our Group and Brands.

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Wednesday 30th June 2021 and complete the online application form and email to hrdept@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)


bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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