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We are currently seeking an experienced Lending Assessor to join our team. As a Lending Assessor working for the P&N Group, you will be responsible for the assessment of consumer (personal loans and credit cards) and mortgage loans for the direct and broker channels of P&N Bank and bcu. The position uses a broad range of administration, communication and problem solving skills to balance the credit requirements of the Bank with the service and quality expectations of lenders, brokers and members.

Who we are…

We’re the P&N Group, one of Australia’s largest customer-owned banking organisations.  Driven by a genuine belief in the value of mutuality, we strive to achieve success on behalf of our customers, our communities and each other with passion, energy and commitment.

With east and west coast presence, our Group operates under a unique multi-brand model.  The team comprises some 550 staff who work across one of our two retail banking brands (P&N Bank in WA, and bcu in NSW and Qld) or in Group Services that operates across the three states. We support our retail and business banking customers through a network of 36 branch locations, regional Contact Centres, mobile lending teams and online channels.  Group HQ is in the Perth CBD with regional offices in Coffs Harbour and Brisbane.

Our Group values innovation, agility and the ability to develop strong relationships. We work hard to create a contemporary banking experience for our customers while offering a collaborative, inclusive and engaging workplace where our people can learn, develop and thrive.

We’ve recently embarked on an exciting and significant strategic and digital transformation to build a bank of the future for our current and future customers.   And, we’re on the lookout for more talented people to join our team.

With significant employee benefits such as cross state employment opportunities, flexible working arrangements, paid parental leave and leadership and professional development, this role might be for you…..

Your duties will include…

  • Analyse and decision consumer loan applications within your delegated credit authority
  • Submission and follow up of LMI proposals
  • Complete In Progress Checks (IPCs) in line with business targets 
  • Act as a reference point for lender/BDM scenarios and provide ongoing constructive feedback to the lender group via quality log emails, workshops and coaching
  • Work with Lenders, Credit Coaches and Hindsight to minimise and reduce error rates of submissions 
  • Monitor queues to ensure applications are actioned within appropriate timeframes and service standards

To be considered for this role it is expected that you would have … 

  • Experience in reviewing and processing residential lending applications
  • Experience in a support role within a Financial Services environment
  • Strong communication skills (written and verbal)
  • A strong focus on teamwork and collaboration with all internal and external stakeholders
  • A customer centric mindset
  • Strong problem solving skills and the ability to look for alternative solutions, Intricate knowledge of P&N Bank Lending Policy including Income Loading and Confirmation Procedure, Policy guidelines for our LMI providers, EFT Code of Conduct, The AML/CTF Act, The Privacy Act
  • Mutual Code of Banking Practice, National Consumer Credit Protection Act (NCCPA), The Financial Services Reform Act, Landgate Verification of Identity procedures
  • Proficiency with Microsoft Office 

So if you want to be part of P&N Group, we'd love to hear from you. 

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Wednesday 15th December 2021 and complete the online application form and email to hrdept@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)


bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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