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Processing Officer Accounts Management

P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and bcu in New South Wales and southeast Queensland.

We’ve recently embarked on a major transformation to reimagine the future of banking for our customers of today and tomorrow and make us even easier to bank with.

As a Processing Officer in our Accounts Management team, you will support our members and frontline teams by ensuring all account related processes and transactions are actioned in a timely manner to grow and support relationships.

About the role

Working as part of an inclusive and collaborative team your key responsibilities will include:

  • Addressing 3rd party and government requests
  • Managing the deceased estates process
  • Processing various member requests via PNL Core Banking systems including assisting with term deposits
  • Production and action of operational reports
  • Reconciliation of general ledgers, general accounts and transactional business processing including attending to and following up on any transaction and card disputes

What you will bring?

  • Experience in a similar role within banking
  • High level customer service skills and focus
  • Strong attention to detail
  • Knowledge of operational risk management framework, and the capacity to maintain awareness of risks, regulatory compliance and procedures
  • Previous experience with various banking systems and the ability to learn and utilize PNL's Banking Systems such as Lendfast, Omniflow, Core Banking Systems, ProMapp

What we can offer you

There’s life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

  • Work for a national multi-brand, customer-focused organisation
  • Be part of our major strategic transformation with exciting opportunities for growth and development
  • Enjoy flexible work arrangements
  • An incentive scheme for exceptional performance
  • Be supported with leadership and professional development
  • 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
  • Generous discounts on home loans, personal loans, insurance and other banking products and services
  • Up to two weeks’ additional purchased leave per year
  • Two days’ paid volunteer leave each year to use with a community partner of your choice
  • An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Thursday 30th June 2022 and complete the online application form and email to recruitment@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)


bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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