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Branch Manager - Maroochydore/Brisbane

As a Branch Manager at bcu you will be empowered to utilise your strong Leadership skills to coach and inspire your team to deliver exceptional customer service and embed our core Values at every interaction with our members. Together, you will work to achieve business goals whilst ensuring your professional aspirations and those of your team are nurtured and developed in the process.

Are you looking for a career with endless opportunities? There’s more to us than banking.

We’re bcu. We’re proudly based in New South Wales and southeast Queensland and are part of the one of the largest customer-owned banking groups in Australia.

With regional offices in Coffs Harbour and Brisbane, we provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences. In fact, our very purpose is to enrich the lives of our customers and their communities.

You will be a confident networker with strong ties to the local community and be responsible for business growth in your area through developing and fostering mutually beneficial, trusted relationships.

This is a full-time position leading our busy, dynamic Maroochydore/Brisbane branch. This role is based prominently in Maroochydore and would suit someone living at the sunshine coast who is willing to travel to Brisbane once a fortnight.

About the role

  • Coaching your team on having rich conversations with members to gain an understanding of their holistic banking needs and financial goals.
  • Development of long term mutually rewarding relationships between bcu and our members.
  • Proactively connecting with prospective members and referral partners in the community to build strong networks and generate new sales opportunities.
  • Communicate and effectively lead and empower your team through change to ensure an optimal outcome.
  • Undertake regular coaching & development activities and leadership routines with team members.
  • Engage in and implement customer centric initiatives.
  • Ensure all activities, conduct and performance comply with relevant compliance, legislation and Bank policy.
  • Ensure the smooth day to day operations of the branch.
  • Proactively considers risk in day-to-day business activities and decisions and drives a risk aware culture with teams, peers, and stakeholders.

What will you bring?

  • Significant leadership skills/experience in enhancing performance of team members within retail or financial services environment.
  • While banking experience is desirable we are looking to speak to people who have a strong leadership background that might be considering a change in industry. Leadership skills are transferable and we can teach you about banking for the right candidate.
  • Excellent communication skills, verbal and written.
  • Networking skills that demonstrate the ability to grow deep relationships and ability to apply critical thinking with problem solving.
  • Proven experience with working with teams or internal and external stakeholders and achieving goals aligned to corporate KPI’s and Values.
  • Strong commercial acumen with a good understanding of the Bank's Home Loan Products, Credit Policy and Sales framework.
  • High level attention to detail and demonstrated risk awareness.
  • Strong numerical reasoning.
  • Certificate IV in Front Line Management or similar (desirable).
  • FSRA Tier 2.

What we can offer you

There’s life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

  • Work for a national multi-brand, customer-focused organisation
  • Be part of our major strategic transformation with exciting opportunities for growth and development
  • Enjoy flexible work arrangements
  • An incentive scheme for exceptional performance
  • Be supported with leadership and professional development
  • 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
  • Generous discounts on home loans, personal loans, insurance and other banking products and services
  • Up to two weeks’ additional purchased leave per year
  • Two days’ paid volunteer leave each year to use with a community partner of your choice
  • An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Wednesday 06th July 2022 and complete the online application form and email to recruitment@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)


bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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