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We are seeking a full Time Credit Management Officer to join our Credit Management team. Responsibilities include daily management and collections of loan arrears and outstanding accounts within bcu.

A Little About Us…

At bcu, we are part of a member-owned organisation, with a focus on local community banking, across all of our stores from the Sunshine Coast to Port Macquarie.

We have a commitment to provide members with award-winning products and services that meet their needs, across every stage of their lives.

Differentiated by our mutuality, we are owned by our members, across all of our communities and we work to provide ongoing value and benefit for all members, every day.

At bcu, our staff are our biggest asset. We have a dedicated and passionate team of people who are committed to delivering genuine personal service; and creating deep and enduring customer relationships, built on a foundation of trust and reliability.

Key responsibilities include...

  • Managing a portfolio of mixed retail lending arrears
  • Ensuring that delinquency queues are kept to a minimum
  • Contacting customers and negotiating repayment arrangements
  • Ensuring all dealings with members are clearly and accurately documented
  • Compliance with organisational policy and procedures
  • Providing high levels of service to members at all times

Key attributes required...

  • Previous experience in a similar credit management role
  • Ability to have difficult conversations and deal positively with customers struggling to meet repayment obligations including financial hardship
  • Strong customer service skills
  • Strong negotiation skills
  • High level of productivity

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Friday 14th August 2020 and complete the online application form and email to hrdept@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)


bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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