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Collections Officer

bcu is currently seeking a pro-active, highly organised Collections Officer to join our team in Coffs Harbour. The successful candidate will be an effective communicator with exceptional interpersonal and time management skills and will possess the ability to negotiate effectively.

In this position you will report to the Team Leader – Collections and will be responsible for maintaining an acceptable level of delinquencies by strategy implementation, investigation and follow up of overdrawn accounts and loans in arrears, in order to protect our members’ funds.


A little about us ...

Multi Award Winning, including Winner of Money Magazine's Credit Union of the Year 2016, Mozo's Home Loan Credit Union of the Year 2017 plus various other Canstar Awards, bcu has over 22 branches and offices across the East Coast of Australia ranging from Port Macquarie in New South Wales to the Sunshine Coast in Queensland, including back office operations in both Coffs Harbour and in Brisbane.

We are trusted advisors who pride ourselves on the ability to build positive and mutually beneficial relationships with our customers by providing a range of financial solutions delivered to the highest standards.


Some of your key responsibilities will include:

  • Proactively minimise the amount of accounts and credit facilities that are in default and/or write offs within an assigned portfolio.
  • Contacting customers to make arrangements – volume of calls and successful arrangements/promises to pay are key components of the role.
  • Identifying reasons for arrears and professionally negotiate a resolution within delegated authority.
  • Monitoring arrangements on a regular basis to ensure they are being adhered to and follow up as required.
  • Maintaining accurate records of action and arrangements made.
  • Communicating effectively, in writing and orally, and in line with procedures.
  • Deliver excellent internal and external service and promote positive working relationships.


To be successful for this role, you will need to demonstrate:

  • Excellent communication and interpersonal skills.
  • Well-developed negotiation skills with the ability to implement bcu policy and procedures within delegated authority, and subsequently discuss these decisions with management.
  • Sound organisational skills and the ability to deal with tight deadlines and emergent demands associated with a highly variable workload.
  • Comprehensive record keeping practices, including effective computer skills with the ability to manage reporting requirements in line with bcu’s reporting regime.
  • Ability to assist bcu in delivering compliant and streamlined policy and procedures in line with business needs and the legal and regulatory environment.
  • Knowledge of legislation and rules that govern the management of collections (for example, National Credit Code, Bankruptcy Act, Privacy Act, etc).
  • Professional and ethical approach, maintaining strict confidentiality at all times.
  • Cooperative, supportive and productive in their approach.
  • Team player and able to work without close supervision.


Experience in collections and/or credit control would be highly desirable but is not a prerequisite for the role.

If this sounds like you, please provide a resume together with a covering letter outlining your experience and addressing the abovementioned criteria today to This email address is being protected from spambots. You need JavaScript enabled to view it.

This position is based in our Coffs Central Corporate office; however you may be required to travel from time to time throughout the bcu network and work flexibly to meet deadlines. A current drivers licence is required.

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Applications Close: Monday, 27th May 2019

The successful candidate will be required to pass a Fitness for Work Assessment to verify their suitability to work within the finance industry.

You must have the right to live and work in Australia to work for bcu.