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As a Branch Manager at bcu, you will have strong Leadership skills, with a focus on empowering and developing your team. You will be responsible for the growth and development of business in the local community and will be dedicated inspiring your team to provide exceptional customer service at every interaction.

This is a Full-Time position managing our new bcu Port Macquarie Branch.

A little about us ...

We’re bcu. We’re proudly based in NSW and QLD,  and are part of the one of the largest customer-owned banking Groups in Australia. Driven by our long held belief in the value of mutuality, we strive to achieve success on behalf of our customers, our communities and each other with passion, energy and commitment.

bcu began in the banana growing area of New South Wales fifty years ago and has grown in size with a footprint that now delivers contemporary banking services from the Sunshine coast in Queensland to Port Macquarie in NSW. 

With regional offices in Coffs Harbour and Brisbane, we provide a genuine banking alternative to those who seek competitive and convenient retail and business banking services, convenient digital and mobile banking, outstanding customer experiences and a community spirit that lives in the regions where we operate. In fact, our very purpose is to enrich the lives of our customers and their communities.

bcu customers interact with our dedicated teams through our 22 branches, our local Contact Centre, modern digital banking channels and bcu’s mobile retail and business banking lenders who are active in the communities in which they work. 

We stand for empowering our people and customers and value innovation, agility and the ability to develop strong relationships.  Our workplace is collaborative and engaging where our people can learn, develop and thrive.

We’ve recently embarked on an exciting and significant digital transformation to build a bank of the future for our current and future customers.   And, we’re on the lookout for more talented people to join our team.

With significant employee benefits such as paid parental leave, purchase leave, employee education scheme and leadership and professional development, this role might be for you….

You will be responsible for:

  • Provide sales and service recommendations to members.
  • Development of long term mutually rewarding relationships between bcu and our members.
  • Proactively connecting with prospective members and referral partners in the community to build strong networks and generate new sales opportunities
  • Communicate and effectively lead and empower your team through change to ensure an optimal outcome.
  • Undertakes regular coaching discussions and leadership routines with team members
  • Engage in and implement customer centric initiatives
  • Ensure all activities, conduct and performance comply with relevant legislation and Bank policy.
  • Ensure the smooth operations of the branch
  • Proactively considers risk in day-to-day business activities and decisions and drives a risk aware culture with teams, peers, and stakeholders.

To be successful in this role you will have the following:

  • Significant leadership experience in lifting performance of team members within retail or financial services environment
  • Retail lending experience with the ability to identify and anticipate members needs based on their financial position. A background in Home lending is highly desirable.
  • Excellent communication skills, verbal and written.
  • Networking skills that demonstrate the ability to grow deep relationships and ability to apply critical thinking with problem solving.
  • Proven experience with working with teams or internal and external stakeholders and achieving goals aligned to corporate KPI’s and Values.
  • Strong commercial acumen with a good understanding of the Bank's Home Loan Products, Credit Policy and Sales framework.
  • High level attention to detail and demonstrated risk awareness.
  • Strong numerical reasoning
  • Certificate IV in Front Line Management or similar (desirable)
  • FSRA Tier 2 (Essential)

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Friday 17th September 2021 and complete the online application form and email to hrdept@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)


bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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