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The role of Area Manager is to lead the overall performance of the branch network in their region, including growth and development of the business and driving sales and service excellence whilst operating within the organisations risk and compliance framework. You will establish and develop relationships with key areas of the business including Marketing, HR, Call Centre, Operations, Products, Business Services, Risk and Compliance. This is a rare opportunity to join a thriving member owned bank in a newly created role within the business.  

A little about us...

bcu was established in the early 1970’s, formed by a small group of business owners – predominately banana farmers on the NSW North Coast. Fast forward 50 Years and the bcu brand continues to offer localised service and expertise from Port Macquarie to the Sunshine Coast whilst enjoying the economies of scale that comes from being part of the larger member owned Police & Nurses Limited (P&N Bank).

bcu has been the recipient of many prestigious awards in the last few years, highlighting our dedication to keeping our products relevant, our fees fair, and offering our Members the little extras that many of our competitors do not. We are extremely proud to remain committed to the original purpose of the founders of bcu and provide a genuine banking alternative.

At bcu, our Staff are our biggest asset. We have a dedicated and passionate team of people who are committed to delivering genuine personal service; and creating deep and enduring customer relationships, built on a foundation of trust and reliability.

Your responsibilities will include:

  • Driving a service experience culture that exceeds the expectation of the member.
  • Overall responsibility for the sales outcomes of your region as outlined in the business plan and agreed KPI's.
  • Create, develop and monitor success of LAM initiatives and activities.
  • Lead the team to be engaged within a high-sales performance culture while ensuring
    member experience is prioritised.
  • Management and development of team members and self to align with organisational
  • Role modelling required behavioural standards.
  • Ensuring all staff undertake, attend and pass training relevant to their role including on-line learning within the required time frame.
  • Building a strong risk culture across Branch network
  • Ensuring that member complaints are dealt with promptly and to the satisfaction of the member.
  • Constructively addressing risk events and non-compliance issues.
  • Operating within delegated authority.
  • Compliance with all Work, Health and Safety responsibilities and maintain and promote safe work practices and a safe work environment.
  • Ensure quality and timeliness of deliverables are achieved as per SLA’s/organisational

To be successful in this role you will have knowledge and proven experience in the following:

  • Management level retail banking role 
  • Preparation and management to business plans and budgets.
  • Effectively manage change, employee development and employee engagement
  • A comprehensive knowledge of bank products & services, procedures/processes and compliance requirements

Our desired candidate will have exceptional attention to detail and time management skills and will possess a proactive approach to sourcing business, with a ‘member first’ mindset at the core of everything they do.

They will be able to demonstrate strong leadership, decision making, influencing, and coaching skills all while having a working knowledge of the change management process and the ability to adapt.

Your application should include a current CV and a cover letter that address the above mentioned criteria and the following 3 questions:

  1. Why do you think you are the right person for this role?
  2. Why do you want to work for bcu?
  3. How would your colleagues describe you?

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Friday 26th February 2021 and complete the online application form and email to hrdept@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)


bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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