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Fraudulent email – member awareness

We have become aware of a fraudulent email being sent to some members. The scam e-mail advises members that their bcu credit card has been charged with a certain amount, and provides a link to view the details of the transaction.

If you are unfamiliar with the source of the e-mail, please do not  click on the link contained within the email, and delete the e-mail.

It’s a timely reminder to always be cautious about the following:

  • Suspicious Phone Calls requesting you to supply or verify personal information. If in any doubt, please hang up and contact bcu immediately on 1300 228 228.
  • ‘Phishing’ / Hoax emails: these look like they have come from a bank, will usually include brand logos as well as a suspicious link or attachment, but are used by criminal groups to trick users into revealing personal details such as banking information and passwords. You should never click on a link or email attachment that looks suspicious.
  • Malicious Web Pages, Pop-ups and Scams: Some phishing scams can generate fake banking web pages and pop-up messages. These web pages and window pop-ups may appear to be real, however they will usually request additional personal information, or ask the user to provide information “as part of a survey” which is then forwarded to a malicious 3rd party. To identify if a webpage is legitimate you will need to be aware of the URL (web address) and ensure it is correct. bcu will never use pop-up windows asking for personal details including user name, password, or account details. 

Please be assured bcu takes system security and members’ privacy very seriously, and our systems are safe and secure. If you have any concerns please don’t hesitate to contact bcu on ph 1300 228 228 or via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..