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Application for COVID-19 home loan relief:

 

If you have been affected by the current COVID-19 situation, and you are unable to repay your home loan as a result, we are here to help.

In addition to our established financial hardship processes we will be offering the following repayment relief options to our members:

Home loan repayment pause:

  • Eligible members who have not previously been on COVID-19 repayment relief can apply for a repayment pause on their home loan for up to 6 months (subject to a final end date of 31 March 2021). This applies to both owner-occupied and investment loans for principal & interest or interest-only repayment terms;
  • Interest will be capitalised during the repayment pause. After the repayment pause, scheduled payments will be recalculated which means minimum monthly repayments will need to be increased to repay the loan within the original repayment term.
  • As an example, on a loan of $300,000 on a 25 year term with repayments paused for 6 months, the increase would be approximately $43 per month. This increase is based on an assumption that interest rates remain unchanged, and will vary depending on the loan term remaining;
  • This application will be subject to a credit assessment, and you will need to provide supporting documentation to assist our team in assessing your application.

 

Please complete the form below if your require repayment assistance with your home loan or investment loan. The information provided by you in this form will be reviewed by our Collections team who will contact you to discuss your situation.

If you are in advance of your scheduled loan repayments or have the ability to access your offset account, you can draw these funds at no cost.

 

In order to facilitate our assessment, please send the following documentation (where available) to This email address is being protected from spambots. You need JavaScript enabled to view it., as soon as possible. The sooner we receive these, the sooner we can begin working with you on the right solution for your situation.

Please include your member number, name and "COVID-19 new application for relief", in the subject line:

  • Two of your most recent payslips, or
  • A letter from your employer providing details of reduced hours, and if applicable, an indication of when duties are likely to pick up or resume, or
  • Bank statements for the last three months if your main transactional account is not with bcu, or
  • Details of JobSeeker and / or JobKeeper.

Please remove or mask any TFN numbers in the documents before sending.

Thank you for your understanding and patience as we work to provide support to you and all our members in need.

Note: If you have been on COVID-19 payment relief at any point in the past, you will not be able to receive it again. We are here to help, so if this is the case, please reach out to us on 1300 228 228, and we will work through our Hardship process with you for the best outcome.

Application for further assistance:


* Required information

Personal details

Details of your current circumstances:

Please indicate why you require further assistance and cannot recommence your repayments:

Please list your sources of income and amounts per month:

Enter '0' if not applicable.

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Please list your expenses per month:

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Please list your assets and their current values:

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Please list your liabilities and the current debt:

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By selecting Submit, you declare that all information provided in this form is true and correct. If the information is not accurate, this may affect our ability to assist you. Further information may be requested to assist us with assessing the application and providing you with the right assistance.