We are aware that scammers have attempted to access the online banking accounts of customers at various financial institutions overnight.
Our security measures identified this suspicious activity and have locked some of our members' accounts for their safety.
Members can reset their passwords via the iBank login screen by selecting "Reset your password".
If you need support to reset your account access, please call 1300 228 228 or visit your local bcu branch.
We apologise for any inconvenience this is causing our members and we appreciate your patience and understanding as we work through this as a matter of priority.
We thank our members for remaining vigilant and remind you to stay alert to potential scams and Stop. Check. Protect.
