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We're the PNL Group, one of Australia's largest customer-owned banking organisations. Driven by a genuine belief in the value of mutuality, we strive to achieve success on behalf of our customers, our communities and each other with passion, energy and commitment.

With east and west coast presence, our Group operates under a unique multi-brand model. The team comprises some 550 staff who work across one of our two retail banking brands (P&N Bank in WA, and bcu in NSW and Qld) or in Group Services that operates across the three states. We support our retail and business banking customers through a network of 36 branch locations, regional Contact Centres, mobile lending teams and online channels. Group HQ is in the Perth CBD with regional offices in Coffs Harbour and Brisbane.

Our Group values innovation, agility and the ability to develop strong relationships. We work hard to create a contemporary banking experience for our customers while offering a collaborative, inclusive and engaging workplace where our people can learn, develop and thrive.

We've recently embarked on an exciting and significant strategic and digital transformation to build a bank of the future for our current and future customers. And, we're on the lookout for more talented people to join our team.

PNL Group is seeking an experienced banking professional for this full-time role as a Processing Officer in our Accounts Management team.

As a Processing Officer, you will support our members and frontline teams by ensuring all account related processes and transactions are actioned in a timely manner to grow and support relationships. This may include transaction disputes, term deposits, maintenance tasks, addressing 3rd party and government requests, as well as managing the deceased estates process.

Additionally, you will be responsible for processing of various member requests via PNL Core Banking systems, the production and action of operational reports, and reconciliation of general ledgers, general accounts and transactional business processing including attending to and following up on any transaction and card disputes.

To be successful in this role you will have:

  • Experience in a similar role within banking
  • High level customer service skills and focus
  • Strong attention to detail
  • Knowledge of operational risk management framework, and the capacity to maintain awareness of risks, regulatory compliance and procedures
  • Previous experience with various banking systems and the ability to learn and utilize PNL's Banking Systems such as Lendfast, Omniflow, Core Banking Systems, ProMapp

In return as a PNL Bank employee you will have access to a range of staff benefits including access to our online employee recognition and rewards portal

So if you want to be part of PNL Group, we'd love to hear from you

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Friday 07th January 2022 and complete the online application form and email to hrdept@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)


bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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