Card safety tips
To protect against unauthorised use of your PIN and card, it is essential you keep your PIN secure at all times. We strongly recommend the following:
- Memorise your PIN, then destroy the letter it came on.
- Do not record your PIN on or with your card
- Do not disclose your PIN to anyone
- Do not allow anyone to see your PIN being entered
bcu will never contact you and ask you for your PIN and you should not give your PIN to anyone for any reason. If you suspect that your PIN has become known to someone, please call the lost or stolen card number 1800 621 199 (in Australia) or +61 2 9959 7686 (from overseas) immediately.