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Change is inevitable

bcu is changing payment services providers and we now have our own BSB.

Our new BSB is 533-000.


We are making these changes in the best interest of our members and future growth of bcu, providing opportunities for process improvements, cost efficiencies, and greater control and flexibility.

We appreciate this change will have an impact on our members, so to assist with the transition to the new BSB:


  • Our old BSB (704-328) will remain active for six months until May 29, 2017
  • We will be issuing personalised letters and emails to all members, including a list of electronic payments and receipts that have been made from bcu account/s over the last three months
  • We have established a dedicated BSB transition team who can be contacted on 1300 090 785 during business hours for assistance
  • We have developed some frequently asked questions (FAQs) containing information you may want to ask about how this change to a new BSB impacts you and your banking
  • We have drafted a form which you may download, complete and send to any remitters who may electronically debit your account/s (i.e. electricity suppliers, insurance suppliers)

Download form

Request a call back

We are here to help with this transition.

If you cannot find the information you need here, please ask for assistance at your local bcu store, call our dedicated BSB transition team on
1300 090 785 or complete the call back request form, and one of our team will be in touch to assist you with your enquiry.


It will make it more efficient for bcu to operate and provide enhanced flexibility for developing new products for our customers.
No, bcu will continue to be your local financial institution helping you to create and protect wealth, and providing you with a true alternative to the big banks via the provision of smart and simple products and services that offer genuine value.

To ease with the transition from our existing BSB to our new BSB, we have ensured that our current BSB remains valid for 6 months until 29th May 2017. You may commence using and referencing our new BSB 533-000 as it is already in operation.

The following will not be impacted:

  • your member number remains unchanged
  • internal payments between your bcu accounts will not be impacted, for example if you have set up a periodic payment to make loan repayments from your bcu access account
  • it’s important to note that to enable payments to other bcu accounts to be ‘instantaneous’ you will need to provide the new BSB and also include the product type (for example, S, L or I) and not just the member number, for example 533000 110000 S1, not just 533000 111000

The following are examples of instances and situations where you will need to update to the new BSB to ensure your payments and receipts aren’t affected:

  • Do you have direct debits or credits going out of or in to your bcu account/s. For example, does your electricity bill or insurance get paid directly from your account? If so, you need to advise these companies that your BSB has now changed.
  • Are you paid electronically by an employer, in to your bcu account? If so, you will need to advise your employer of the new BSB for your payment details to be changed.
  • If friends or family send you money electronically, please let them know that you have a new BSB as it will be rejected, and the money being transferred will end up back in their account.

We can assist you with identifying regular electronic payments and receipts that have been made from or to your bcu accounts by providing you with a list of transactions that have occurred over the last 3-6 months.

We recommend that you highlight on your invoice that you have new bank account details for payment to ensure your customers update the BSB when they are paying your accounts.

It is also important that you update your payroll system for any staff that may bank with bcu and their salaries paid in to a bcu account.

Additionally, please ensure you update relevant suppliers and other remitters if you have automated, electronic payments and receipts taken from or paid in to your bcu account.

We can assist you with identifying regular electronic payments and receipts that have been made from or to your bcu account/s by providing you with a list of transactions that have occurred over the last 3-6 months.

We apologise for the inconvenience this may cause you. To ease with the transition from our existing BSB to our new BSB, we have ensured that our current BSB remains valid for 6 months until 29th May 2017.

Unfortunately, owing to privacy regulations, we cannot contact these providers on your behalf to update the new BSB. Consequently, we recommend the following:

  • If you have an online account with your supplier/remitter, login and update the banking details
  • Contact your supplier’s/remitter’s customer service area and update the BSB over the phone
  • We have provided a form on website that you can access, complete, sign and send to the supplier/remitter

We’re here to help you during the transition period to ensure the process is as seamless as possible.

We truly appreciate that this is a further inconvenience to you, but unfortunately bcu has no control over when external providers update their systems. In August of this year bcu advised all providers in the industry of the change to our BSB and had requested that they update their systems. Now that we are aware of the issue we are contacting the rogue providers and are working with them to ensure their systems are updated as quickly as possible. If you identify a provider that has not update their system that is not on the list, please call us on 1300 090 785.

The list below will be updated daily with a list of providers and if they have updated their systems.


Provider Status

We have investigated Telstra’s process for changing Direct Debit details and have been advised that they have made a business decision to only allow customers to update their Direct Debit details online via Telstra 24x7 or using the direct debit change form, which can be found at http://www.telstra.com/directdebit. Telstra also only allow you to enter numbers in the account details, and therefore you are not able to include the S type. If you do not have access to the internet, please visit a bcu Store and one of our friendly store staff will assist you with the change.