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 An Australian first in internet banking security ... and it’s FREE!TrustDefender works alongside tokens and other security measures including anti-virus software, firewalls and more to add a ‘third layer’ of protection for registered BCU iBank users. What is TrustDefender?
How does TrustDefender work?
Why use TrustDefender?
How do I get the software?
What does TrustDefender cost?
When do I use TrustDefender?
I’m not registered for iBank internet banking. What do I do?
I am not a BCU member. What do I do?
Want to know more?
Need technical information on TrustDefender?
 What is TrustDefender?
Developed by Sydney-based Symbiotic Technologies, TrustDefender is an innovative breakthrough in security technology that works by locking out online criminals and keeping the user’s personal and financial information secure while transacting online.
How does TrustDefender work?TrustDefender goes beyond traditional anti-virus software by scanning and evaluating all the programs running on your system and isolating those that are unknown.
TrustDefender acts like a force field. Once activated, TrustDefender creates an encryption 'shield' that temporarily isolates the internet banking session between the member’s computer and BCU’s server, and enables members to conduct their internet banking with improved safety.
All unknown software and programs including viruses, malware, Trojans or spyware are temporarily suspended, disallowing everything except the iBank internet transaction to take place. Second to this, a Gauranteed Authentication Program (G.A.P.) authenticates the security certificate on iBank's server ensuring you aren't on a Phishing, or spoof site. Why use TrustDefender?Nearly 60% of Australians are very concerned about unauthorised access to and/or misuse of their personal information while transacting online.*
*Unisys Security Index - May 2008 Financial institutions, including BCU, protect their customer information via firewalls, encryption, anti-virus software and password security. However, there is one area that traditional security measures can’t control … the user’s own computer.
This is where most online fraud occurs, and with cyber crime on the rise (it’s now bigger than the illicit drug trade), protection in this area is needed.
Once you’ve installed TrustDefender, you can be confident that your personal information is protected when using BCU’s iBank internet banking service.
How do I get the software?BCU members can download the TrustDefender software from the login page of BCU’s iBank free of charge.
Information, including full instructions on installing the program, is provided. Installation does not take long, and once installed, TrustDefender protects your personal information while transacting online via iBank. The software downloaded from iBank only applies to BCU's internet banking service. If you wish to have the same level of security on your PC while transacting with other financial institutions, you will need to purchase TRUSTDEFENDER GOLD. What does TRUSTDEFENDER GOLD cost?BCU is providing TrustDefender to all registered BCU iBank users … FREE OF Charge! The purchase price of TRUSTDEFENDER GOLD is USD $19.95 and can be purchased through TrustDefender's website: TRUSTDEFENDER
When do I use TrustDefender?Once installed, TrustDefender is activated and will provide security for BCU members every time you log on and transact via BCU’s iBank internet banking.
I’m not registered for iBank internet banking. What do I do?If you’re a BCU member and would like to register for iBank internet banking, ring BCU Direct on 1300 228 228 or ask at your local branch . iBank has not only been described as extremely easy to use, it is also free to BCU members and now offers one of the highest levels of internet protection in Australia.
I am not a BCU member. What do I do?If you don’t currently do your banking with BCU, this is just another great reason to consider switching to BCU.
Contact your local BCU branch or ring BCU Direct in 1300 228 228 to find out more about the many benefits of banking with community credit union, BCU.
Want to know more?For a more indepth explanation of TRUSTDEFENDER, view our national launch presentation.
You will need Adobe Flash Player 8.0 or higher and sound to view it.
View the presentation.(temporarily unavailable) Need technical information on TrustDefender?If you require technical information on TRUSTDEFENDER, ring 1800 674 935 during normal office hours.
Disclaimer
iBank internet banking is provided free for BCU members only. Telecommunications costs and internet service provider charges will apply. Access is subject to availability, the server maintenance program and the terms and conditions set out in our product disclosure statement.
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