About BCU Direct

How often do you hear people complain about overseas call centres and not being able to talk to a real person!

Luckily, the same can’t be said about BCU’s call centre, BCU Direct.

The BCU difference

'Offshore call centres have a terrible reputation. BCU is committed to supporting employment in regional Australia. Staff at BCU Direct live in northern NSW and are "in touch" with rural and regional communities,' said Gillian French, BCU's General Manager, Marketing.

'Most of our staff at BCU Direct have worked in the branches and therefore have a strong understanding of the credit union and member needs.

They are experienced in providing fast and accurate advice on a range of products and services over the phone to members from all over Australia.'

BCU Direct, which takes up to 8000 calls per month from members, now employs 20 staff and has recently been upgraded with a significant investment in software to ensure we can continue to meet the growing demand for this convenient service.

We’ve established a team specialising in loans and BCU Direct now helps more BCU members obtain finance for their dream car than any other BCU branch. We follow up new members to make sure they have settled in well and help members when they forget their iBank password.

Local phone call

So next time you need a car loan, insurance or perhaps you’ve forgotten your iBank password, ring BCU Direct for the cost of a local call on the easy-to-remember number 1300 BCU BCU (1300 228 228) 8:00am – 5:30pm EST Monday to Friday and 8:30am – 12:30pm EST Saturday.