Account Switching

We make it easier for you to switch any account to or from another financial institution. The following documents will assist you in changing your direct debit and credit arrangements.

GUIDE: Account Switching
Planning to switch your regular payments from old account to a new one?  This guide will outline what you need to consider.

FORM: Change of Financial Institution and Account Details  

To assist you with advising new account details for a direct debit or direct credit.

LETTER: Change of Account details letter – Visa Cards  

To assist you with advising ‘Change in Card account’ details to a merchant.

LINK: APCA (Australian Payments Clearing Association)

Here you will find guides to assist you in switching accounts along with Frequently Asked Questions.