We make it easier for you to switch any account to or from another financial institution. The following documents will assist you in changing your direct debit and credit arrangements.

GUIDE: Account Switching
Planning to switch your regular payments from old account to a new one?  This guide will outline what you need to consider.

FORM: Change of Financial Institution and Account Details  

To assist you with advising new account details for a direct debit or direct credit.

LETTER: Change of Account details letter – Visa Cards  

To assist you with advising ‘Change in Card account’ details to a merchant.

LINK: APCA (Australian Payments Clearing Association)

Here you will find guides to assist you in switching accounts along with Frequently Asked Questions.