About BCU

BCU Service Anywhere, Anytime
Saturday, 03 October 2009 02:24
BCU is well-known for the friendly, helpful service we provide and the staff at our Port Macquarie Branch are no exception. Like staff at all of BCU’s 23 branches, they often go out of their way to ensure members receive the support and assistance they need

It’s not uncommon to see Member Service Officer Jo struggling with an umbrella and a clipboard, fighting against the wind so that a member could sign documents at a time and place that suits them.

Branch Manager Sue Montgomery has been known to present the benefits of BCU’s Community Saver Accounts to the Junior Titans Football squad in the club’s change room using a massage table to hold her papers. As a result, the club is raising much-needed funds with very little effort, thanks to support of followers.

“It’s the little things we do, going the extra mile, that gives a BCU membership added value - you’re not just banking - you are banking in a way that suits your circumstances,” Chief Executive Lyndon Kingston said.

Once, when a member had forgotten to collect foreign currency from the branch before an overseas trip, two staff members went back to the branch on the Saturday so the member could pick up their currency and leave for their holiday that weekend as planned.
“It is nothing for our Agri-business manager or our wealth creation experts to venture well off the beaten track to pay a visit to a member in their home - our BCU Ravs see plenty of dirt roads,” Lyndon said.

Convenience is just one aspect of the credit union difference that has made an impression on local members - BCU’s fair and affordable pricing means businesses and individuals can operate multiple accounts for just one low monthly levy. And if your loans, savings and investments amount to more than $280,000, you’ll be eligible for BCU’s 100% Loyalty Rebates which means you could run your accounts for free.

Joining BCU is easy. Drop into any branch or call us on 1300 BCU BCU and find out why the staff at BCU are the best people locally to talk to about money.